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How to Order
Customers may currently order by phone, fax, postal mail, e-commerce
(for retail consumers only) or e-mail. Customer service can be reached
toll-free at 877.429.0509 or at 828.651.9290 or faxed to 828.651.0473.
To place an order through postal mail, address to Attn: Customer
service, Ancient Sun Nutrition, Inc., P.O. Box 7555, Asheville,
NC 28802-7555. E-mail orders to sales@ancientsuninc.com.
To link to the Ancient Sun E-commerce store, click
here.
To see a Wholesale Product Order Form for use in faxing or mailing
order requests (may also be printed from our Website), click
here.
Payment
Wholesale customers will be granted Net 30 with prior credit
approval. We accept pre-payment only by credit card (Visa, Mastercard,
American Express), Personal Check, or Money Order. Wire Transfer
for International Customers can be arranged with our Customer
Service department. Checks and Money Orders must be drawn on
a U.S. bank and payable in U.S. currency. Payment by Check or
Money Order may be mailed to:
Attn: Customer Service
Ancient Sun Nutrition, Inc.
P.O. Box 7555
Asheville, NC 28802-7555
Orders are not charged to your credit card until your order is
shipped. Orders paid by Check or Money order will not be shipped
until the check has been received and processed by Ancient Sun.
Returned checks or Non-Sufficient Funds checks are subject to
a $25.00 collection fee. We do not accept cash. We do not ship
Cash on Delivery (C.O.D.).
Sales Tax
Ancient Sun ships most products from their home base in Asheville,
North Carolina. Ancient Sun does not charge sales tax on any wholesale
orders. Ancient Sun is not responsible for additional tariffs
or taxes that apply to items shipped to any state or country outside
the United States.
Domestic Shipping Charges
Ancient Sun ships FedEx Ground. USPS or FedEx Air are available
upon request. Shipping charges are calculated based on published
rates relative to the destination and weight of the products ordered.
An additional 15% flat rate handling fee (calculated from the
shipping total) will be applied to all orders. Please contact
our Customer Service department toll free at 877.429.0509 or at
828.651.9290 for further questions.
Insurance is included in Fed Ex Ground rates. Please contact our
Customer Service department if you wish to purchase additional
delivery insurance on an order.
Shipping rates and policies are subject to change without notice.
International Shipping Charges
International orders are shipped via Global Express Mail or Federal
Express. Shipping charges are calculated based on published rates
relative to the destination and weight of the products ordered.
Please contact our Customer Service department toll free at 877.429.0509
or at 828.651.9290.
Based on the destination country, customs charges, tariffs, or
import fees may be due at the time the customer receives the package.
All additional charges and custom clearance are the responsibility
of the customer. Certain countries impose restrictions, and may
require special licenses or forms for the import of nutritional
products. It is the responsibility of the customer to obtain appropriate
documentation from the customs office in his/her country. Upon
Ancient Sun’s receipt of this documentation, we will ship
the product order.
Shipping rates and policies are subject to change without notice.
Delivery
Orders will be processed and shipped within 24 hours, unless placed
on Friday, Saturday, or Sunday. Delivery of your order will generally
require between 3 and 7 business days. International delivery
will be dependent upon the type of service selected by the customer.
If you have questions regarding the delivery status of your order,
please contact our Customer Service department at 877.429.0509.
Shipping Address
You can request a shipping address that is different from your
billing address. When placing your order, please indicate to the
Customer Representative if your shipping address will be different
from your billing address.
Product Guarantee
If product is damaged upon receipt, i.e. broken container, illegible
labels, or spoiled product, Ancient Sun will either replace product
or offer credit. Additionally, product may be returned unopened
within 30 days. No shipping charges will be refunded. All
returns must be sent to the company prepaid within 35 days from
the date of purchase. No C.O.D. returns will be accepted.
Retail Stores
ASNI seeks to honor retail stores and their commitment to consumers.
If you are a retail store, we ask that you simply send us the
returned product, including the unused portion, within 35 days
from date of purchase, and we will refund the price of the item
to your store as either replacement product or credit. Unopened
product may be returned within six months of purchase date. There
will be a 10% restocking charge.
Order Change
If you need to make changes to an order, please contact our Customer
Service department toll-free at 877.429.0509 or at 828.651.9290.
If the order has not been shipped, we will adjust the order as
requested.
Order Cancellation
If you need to cancel an order, please contact our Customer Service
department toll-free at 877.429.0509 or at 828.651.9290. If the
order has not been shipped, we will cancel the order.
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